RETURNS & EXCHANGE
We hope you LOVE all of your ordered items. However, if you wish to return or exchange anything is this all the information you’ll need:
If you’d like to return or exchange unworn items (original labels attached, like-new condition) you can do so within 14 days after receiving your order. Just email us at firstname.lastname@example.org and we will issue a return slip or use the standard cacellation form you can find here. Please package all items carefully and send them pre-paid to:
Pour la Rebelle
- Returns -
59556 Lippstadt (Germany)
The customer is responsible for all shipping costs. We always recommend using a tracked shipping service as we cannot be reliable for lost packages. Please make sure to keep the shipping receipt including tracking number until your return or exchange is fully processed.
Attention: If the return package is sent without proper postage all resulting fees are charges for your account and will be deducted from your refund. Please make sure to only send out packages with proper postage.
We are processing your return / exchange as soon as possible after receiving it and issue a refund, if applicable, within 14 days through your original payment method.
We reserve the right to refuse a refund should we deem the items in a used or unsatisfactory condition.
You can find the full disclaimer here.